PROCESSING

Order processing time is up to 10* business days after PayPal/ Credit card payment confirmation.
Please note that processing time does not include shipping time.
Ring sizes, bracelets & chains lengths will be provided by customer.

SHIPPING

We ship through DHL – Items are delivered within 3-5* business days.
Tracking numbers will be provided.
You can track your package using the following link:
DHL tracking: https://www.dhl.co.il/exp-en/express/tracking.html
Combined shipping: We ship multiple items, up to 0.5 kg, with no extra fee. If there is an exception we will contact you before shipping.
Final prices include safe packaging.

• Please note: Israeli business days are Sunday-Thursday.

Please make sure your address and PayPal address match and provide phone number, to avoid confusion and for easy shipping.
As noted above, estimated arrival times are provided by DHL.
MR. SMITH will not be responsible for delayed delivery. However, you are not alone, we will do everything in our power to assist and locate lost/delayed packages and resolve any problems that may occur.
DHL website:
https://www.dhl.co.il/en/express.html

REFUNDS AND EXCHANGES

We sell only high-quality products and do our best making sure your shopping experience is a pleasant one. But, if you regret the purchase, you can return it.
Refund policy: 7days money back guarantee from receiving date, according to DHL, Israel post site or any other delivery service used.
Please note that refunds do not include custom or engraved jewelry and shipping costs.
All transactions are protected by the Israeli consumer protection law.